Ticketing Templates

Add 'description key' for impacted CVE id's

'Solutions Event Type' > Add a description key for all CVE's related to the solution. Example: I am remediating an application named 'Foxit PDF Reader'. The proposed {{cve}} key will list all the related CVE id's.

Add Ticket Updates/Closure to Ticket Templates

Event Sets - Solution in Ticket / Multiple Subtypes in one Template

Enable {{software.epss_score}} placeholder on custom ticket template titles

Ticket Template Tags

Reusable PII Scanning Template

Add Entra ID to ticketing templates

Add "Action Type" into the " Title Keys" inside ticketing template

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