A big PSA provider that is frequently used here is TOPdesk. TOPdesk is a cloud-based PSA product that is also trying to gain foothold in the US.

If we look at some companies that use TOPdesk:

• Transavia (airline);

• KLM catering (airline);

• KLM engineering (airline);

• Reinier de Graaf (hospital);

• The university of Edinburgh (Education);

• University of Memphis (Education).

There are some big names there (NW Europe primarily, but also US and Canada) https://www.topdesk.com/en/customer-stories

Their ticketing system is cloud based, and well documented: https://developers.topdesk.com/

I can test such a plugin as we ourselves use TOPdesk, and we also have a test environment. I also have allot of experience using their API as we have integrated other products into the API of TOPdesk.

It would really provide value to our customers if we can integrate the findings from the CNS platform to the ticketing system. From which we can further distribute the detections to suppliers of our customers (which are already defined in TOPdesk).

What is needed to get this PSA in the CNS platform?